Privacy Policy

1. Who we are

Cloud Shift Vision is operated by SST CLOUD SOLUTIONS PRIVATE LIMITED (“we”, “us”, “our”), a company incorporated in India with its registered office at Basement Floor, No. 247, Alagesan Road, Saibaba Mission Post, Coimbatore, Tamil Nadu 641011, India (GSTIN 33ABOCS5808E1Z9). We are responsible for the personal data described in this policy. This policy applies to this website, the Cloud Shift Vision web app and our mobile apps.

2. Information we collect

• Account information — your name, email address, mobile number, organisation name, address, and GSTIN if you provide one.
• Camera and site information — camera names, stream IDs, state, city and location, and the name and phone number of the person in charge of each site that you enter.
• Video and alert data — live streams and recordings from cameras connected to your account, alert snapshots, detection areas and alert settings.
• Payment information — the passes you buy, amounts, invoices and payment status. Card, UPI and bank details are collected and processed by Razorpay; we do not receive or store full card numbers or banking credentials.
• Usage and device information — login sessions, IP address, device and browser type, and logs of camera status and activity, used to operate and secure the Service.
• Messages you send us — emails and support requests.

3. How we use it

• to create and manage your account and authenticate you;
• to stream, record, store and play back video from your cameras and to generate alerts;
• to process payments, activate passes and issue GST invoices;
• to send service messages such as alerts, receipts and account notices;
• to provide support, prevent fraud and abuse, and keep the Service secure;
• to comply with legal, tax and accounting obligations.

4. Camera footage

Footage belongs to you. We process it only to provide the Service to you and to the people you authorise (for example, a vendor managing your cameras). Automated person and blur detection runs on your streams solely to generate the alerts you configure. We do not sell footage or use it for advertising. You are responsible for ensuring that your cameras are installed and used lawfully and that people recorded are informed where the law requires it.

5. Who we share it with

We do not sell personal data. We share it only with:

• Razorpay, to process payments;
• cloud hosting, storage and messaging providers that run the Service on our behalf under contract;
• your vendor, if your account is managed by an installer or partner;
• government or law-enforcement authorities when required by law or a valid legal order.

6. How long we keep it

We keep account information for as long as your account is open and afterwards as needed to meet legal, tax and accounting requirements. Recordings are available only while the camera’s pass is active and may be deleted after a pass expires. Payment and invoice records are retained for the period required under Indian tax law.

7. Security

We use reasonable technical and organisational measures to protect your data, including access controls on accounts and encrypted connections to this website and the web app. No system is completely secure; please use a strong password and keep your login details private. You can review and end active login sessions from your profile.

8. Your choices and rights

You can view and update your profile in the app. You may ask us to access, correct or delete your personal data, or withdraw consent where processing is based on consent, by writing to support@smartstreamtech.in. You can deactivate your account from your profile. Some data may be retained where the law requires it.

9. Cookies

The web app uses cookies and similar storage to keep you signed in and remember your preferences, such as light or dark mode. This marketing website does not use advertising or tracking cookies.

10. Children

The Service is not intended for anyone under 18, and we do not knowingly collect their personal data.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made under it, you may contact our Grievance Officer (name to be confirmed) at support@smartstreamtech.in or SST CLOUD SOLUTIONS PRIVATE LIMITED, Basement Floor, No. 247, Alagesan Road, Saibaba Mission Post, Coimbatore, Tamil Nadu 641011, India. We will acknowledge grievances promptly and resolve them within the time required by law.

12. Changes to this policy

We may update this policy from time to time. The effective date above shows when it last changed. We will notify you of material changes by email or in the app.