Refund & Cancellation Policy

1. Summary

• Passes are prepaid and activate as soon as payment is confirmed.
• Passes are non-refundable once activated.
• Duplicate payments, and payments that failed but were debited from your account, are refunded in full to the original payment method within 5–7 business days.
• Use the 7-day free trial to make sure the Service works with your cameras before you pay.

2. Cancellation

There is no subscription to cancel and nothing renews automatically. A pass simply runs until its expiry date; if you do not want to continue, do not buy another pass. You may stop using the Service or deactivate your account at any time, but doing so does not cancel or refund an active pass.

3. Activated passes

Because a pass is delivered and activated immediately after payment, passes are non-refundable once activated, including where a camera is not connected, is offline, or is not used during the pass period. Partial or pro-rata refunds are not given for unused days, except where our Terms & Conditions state otherwise (for example, if we terminate the Service for reasons other than your breach).

4. Refunds we do issue

• Duplicate payment — you were charged more than once for the same order.
• Failed but debited — the payment failed or the pass was not activated, but the amount was debited from your account.

In these cases the full amount, including GST, is refunded to the original payment method within 5–7 business days of us confirming the issue. Failed payments are often reversed automatically by Razorpay or your bank; the time for the credit to appear in your account depends on your bank.

5. How to request a refund

Email support@smartstreamtech.in or call +91 96004 40033 with your registered email or mobile number, the payment date and amount, and the Razorpay payment ID or a screenshot of the debit. We will respond within 2 business days.

6. Passes bought by vendors

Refunds for passes bought by a vendor are paid to the vendor’s original payment method. Customers whose passes were bought by a vendor should contact that vendor first.